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Provider Resources
HSCSN Provider Portal
HSCSN is excited to announce the launch of a new provider portal experience, designed to make it easier and more secure for you to do business with us.
We’ve partnered with Availity Essentials, a multi-payer provider portal, as the access point and selected HealthEdge as our partner for managing authorizations.
Through this new platform, you are able to:
- Check Claims Status
- Verify Enrollee Eligibility and Benefits
- Submit Prior-Authorizations Online
If you have any questions, please contact HSCSN’s Customer Care at (202) 467-2737.
Additional Portal Resources
Click on the dropdowns below to find helpful information on navigating the provider portal, including FAQs and how-to videos.
- Frequently Asked Questions (FAQs)
HSCSN Authorization Portal Inpatient Requests FAQs
[PDF - 445 KB]HSCSN Authorization Portal Outpatient Requests FAQs
[PDF - 487 KB]
- Desk Level Procedures (DLPs)
HSCSN Authorization Portal DLP - Draft Authorizations
[PDF - 677 KB]HSCSN Authorization Portal DLP - Edit Date of Service
[PDF - 508 KB]HSCSN Authorization Portal DLP - Messages: Submitting Additional Information
[PDF - 1.0 MB]HSCSN Authorization Portal DLP - Navigating the Home Page
[PDF - 717 KB]HSCSN Authorization Portal DLP - Provider Search
[PDF - 527 KB]HSCSN Authorization Portal DLP - Submitting an Extension of Existing Authorization
[PDF - 687 KB]HSCSN Authorization Portal DLP - Submitting Inpatient Discharge
[PDF - 582 KB]HSCSN Authorization Portal DLP - Submitting an Inpatient Request
[PDF - 2.0 MB]HSCSN Authorization Portal DLP - Submitting an Outpatient Request
[PDF - 1.8 MB]HSCSN Authorization Portal DLP - Submitting a Peer-to-Peer Review Request
[PDF - 412 KB]HSCSN Authorization Portal DLP - Viewing Authorizations in Progress
[PDF - 1.9 MB]HSCSN Authorization Portal DLP - Withdrawing a Pending Authorization
[PDF - 626 KB]
- Video Resource Library
Homepage Navigation (4:25)
Messages (3:31)
Searching for Authorizations (4:58)
Searching for Notes, Documents, and Letters (2:53)
Submitting Additional Information (2:37)
Submitting Draft Authorizations (3:30)
Submitting Extension (Reauthorization) Requests (3:27)
Submitting Inpatient Discharge Notification (5:15)
Submitting New Inpatient Requests (12:03)
Submitting New Outpatient Requests (11:51)
Submitting Outpatient Date of Service Edits (2:47)
Provider Resources
Get information on HSCSN procedures, provider resources, credentialing, and more.
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