Interpretation and Translation Services

HSCSN offers free language and communication help so you can understand your care. This includes interpreter and translation services for enrollees who: 

• Speak little or no English
• Are deaf or hard of hearing
• Have trouble seeing

Interpretation Services

If your doctor does not have an interpreter, HSCSN can arrange for one to meet you at your appointment. 

Please call Customer Care at (202) 467-2737 or (866) 937-4549 at least five business days before your appointment to request an in-person interpreter.

Translation Services

If you need help understanding or speaking English, HSCSN can provide a translator over the phone. HSCSN can also translate written documents into your language or into a format that is easier to read if you have trouble seeing.

Please call Customer Care at (202) 467-2737 or 1 (866) 937-4549 between 8:00 a.m. and 5:30 p.m. Monday- Friday to request phone or document translation services.

Deaf, Hard of Hearing, and Visually Impaired

If you or your child has trouble hearing or is visually impaired, call Customer Care for:

• TTY/TDD services
• Information on audiotape, in Braille and in large print