We want you to keep your health coverage! To make sure you do not miss important information and renew your coverage, please be sure that DHCF has your current contact info. Take a minute to update your address, phone number, and email address at districtdirect.dc.gov. If you need additional assistance, you may call the Public Benefits Call Center at 202-727-5355 between 7:30 a.m. and 4:45 p.m. We will mail you information when it is time to renew your coverage.

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Family Centered Care

Family-Centered Care Plan

We know the value of family in your child’s health and well-being. Our care managers work with families as partners in planning and giving care.

Each HSCSN enrollee has a Care Coordination Plan. This plan is created by a team of people, including: 

  • You (the enrollee)
  • Your family members
  • Your Care Manager
  • Your PCP and specialist(s)
  • Public agencies serving you or your child

Your Care Coordination Plan will be updated two times a year, or more often if needed. The Care Coordination Plan includes, but is not limited to:  

  • Self-directed goal(s)
  • A list of diagnoses/problems
  • A medication list
  • A list of health care providers and frequency of visits
  • Home health care services
  • Self-care
  • Durable medical equipment
  • Transitions in care

How to Qualify

Checklist

Learn how to qualify for the HSCSN Health Plan.