We want you to keep your health coverage! To make sure you do not miss important information and renew your coverage, please be sure that DHCF has your current contact info. Take a minute to update your address, phone number, and email address at districtdirect.dc.gov. If you need additional assistance, you may call the Public Benefits Call Center at 202-727-5355 between 7:30 a.m. and 4:45 p.m. We will mail you information when it is time to renew your coverage.

Update your information

Your Care Manager

Your Care Manager - A Partner in Planning and Providing Care

You will have a Care Manager to help with care. Your Care Manager will contact you by telephone within the first five days after you sign-up for HSCSN. At that time, you can agree on a time to meet. After that, you will meet with the Care Manager up to three times per year.

Your Care Manager will: 

  • Work with you and your health care providers to prepare a Care Coordination Plan
  • Make appointments with your PCP, specialists, and other health care providers 
  • Setup rides to health care services
  • Make sure the doctors and other providers have the information about your or your child’s condition
  • Make sure your providers or your child’s providers are following the Care Coordination Plan
  • Make sure your child’s school, district agencies, and providers are giving you the services in a treatment plan
  • Help you to understand your condition or your child’s condition and how to manage it
  • Connect you to people in the community who can help you or your child
  • Meet with you face-to-face during the year to: 
    • Complete assessments
    • Talk about the Care Coordination Plan for you or your child

Contact Your Care Manager 

Normal business hours: 

  • Call HSCSN Customer Care at (202) 467-2737 or 1 (866) 937-4549 Monday through Friday from 8:00 a.m. to 5:30 p.m. This is the best time to reach your Care Manager.  

After business hours, weekends and holidays: 

  • Call the HSCSN After Hours Customer Care line at (202) 441-5268.  
  • Leave a detailed message for the Care Manager. He or she will return your call the next business day.  

In an emergency:  

  • A Care Manager is available 24 hours a day, 7 days a week. Contact Customer Care at (202) 467-2737 or 1 (866) 937-4549 to be connected to someone who can help you. 
  • You can report problems with or questions about your Care Manager to Customer Care. 

How to Qualify

Checklist

Learn how to qualify for the HSCSN Health Plan.