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Your Care Manager

Your Care Manager - A Partner in Planning and Providing Care

You will have a Care Manager to help with care. Your Care Manager will contact you by telephone within the first five (5) days after you sign-up for HSCSN. At that time, you can agree on a time to meet. After that, you will meet with the Care Manager up to three (3) times per year.

Your Care Manager will: 

  • Work with you and your health care providers to prepare a Care Coordination Plan. 
  • Make appointments with your PCP, specialists, and other health care providers.  
  • Setup rides to health care services. 
  • Make sure the doctors and other providers have the information about your or your child’s condition.  
  • Make sure your providers or your child’s providers are following the Care Coordination Plan. 
  • Make sure your child’s school, district agencies, and providers are giving you the services in a treatment plan. 
  • Help you to understand your condition or your child’s condition and how to manage it. 
  • Connect you to people in the community who can help you or your child. 
  • Meet with you face-to-face during the year to: 
    • Complete assessments. 
    • Talk about the Care Coordination Plan for you or your child. 

Contact Your Care Manager 

HSCSN Customer Care Business Hours

HSCSN Customer Care is available Monday-Friday from 8AM - 5:30PM.

(202) 467-2737

For emergency reasons, a Care Manager will be available 24 hours a day, 7 days a week to answer questions and provide support on any issues about your Care Manager.

HSCSN Customer Care After Hours

(202) 441-5268

Please call our HSCSN After Hours Customer Care Line for inquiries after business hours, weekends, and holidays. Leave a detailed message for your Care Manager and he/she will return your call the next business day.